Returns & Exchanges

Exchanges and store credit

We do not offer refunds. Items may be exchanged once, or returned for store credit equal to the order amount. Any difference in value resulting from an exchange will be issued as store credit for future purchases.

Requesting an exchange or return

  1. Inspect your items and contact customer service within 48 hours of receipt.
  2. Online purchases must meet the return and exchange requirements for size and style.
  3. Returned items must be new and unused, with the original packaging intact.

Items not eligible for return or exchange

  1. Loose threads, stitching or accessories.
  2. Products that can be soaked or washed in cold water.
  3. Minor stains measuring 2mm or less.
  4. Size discrepancies of 1–3cm.

Care

  1. Products have different care requirements. Check whether machine washing or hand washing is appropriate.
  2. If you are unsure which washing method to use, follow the instructions on the garment label.

Changing or cancelling an order

Orders cannot be changed or cancelled after payment. Please check all details before completing your purchase.

Delivery

  1. Items are dispatched within two working days of order confirmation.
  2. By default, we deliver to the nearest SF Station based on the address supplied at checkout.
  3. Hong Kong orders of two or more items qualify for free shipping.

Shipping fees for returns

  1. Original shipping fees are non-refundable.
  2. If your order qualified for free shipping and you return items, we reserve the right to deduct the original shipping cost from your store credit.